How To Sign Up For Electricity in Sweden: Step-By-Step
Ready to set up an energy contract in Sweden? We’ve got you covered with a simple step-by-step guide to get you up and running with electricity in Sweden.
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Fortum offers a variety of electricity plans, including variable rates, dynamic rates and fixed-rate options. They are one of the largest energy providers in Sweden, with close to a million Swedish customers.
Fortum have something for all; Hourly Rates, Fixed Rates and Variable Rates. On top of that, they also offer additional products and services related to electricity, such as EV charging and solar cell services.
Notice: This table was created and published by settled.se 2025-10-01, with available information from the provider. The table doesn't necessarily include all available electricity plans, and the terms, offers, and price may have changed since the publication.
Fortum is one of Sweden's largest electricity providers, servicing almost 10% of the Swedish population as customers. They offer both fixed and variable electricity contracts, as well as environmentally friendly options. Fortum stands out for its competitive pricing, especially for new customers, and provides 100% fossil-free electricity.
Fixed-price plans by Fortum come with contract times between 1 to 3 years, and is a solid choice if you wish to ensure a fixed price per kWh throughout your contract term, with monthly costs varying solely on your own electricity consumption.
For those who prefer a variable rate, the total electricity cost includes Fortum's purchase price, procurement costs, electricity certificates, a 2 öre per kWh surcharge, and a monthly recurring fee of 69 SEK.
Customers can also opt for time-of-use pricing with Fortum with their dynamic price plan, paying rates based on each 15-mins of electricity consumption rather than a monthly average.
Looking at customer reviews, Fortum has a pretty low average score. This is an indication that there’s room for improvement for Fortum regarding certain areas of their business. We've done some further digging and highlighted som top praise and common complaints below.
Long-term customers express satisfaction with Fortum's services, praising the great functionality of the app and helpful customer service when issues arise.
Other customers appreciate Fortum's efforts to match competitor pricing, ensuring customer retention and fair pricing for their customers.
Some customers also highlight the generous sign-up discounts for new customers.
Customers criticize Fortum's sales tactics, particularly from representatives stationed outside stores or over the phone. Customers feel pressured into signing contracts.
There are also complaints about the customer service, including long response times and unresolved issues.
Based on the high number of Fortum customers, combined with their 12 month discount for new customers and a variety of plans, Fortum is a popular option when it comes to electricity in Sweden. They do have a low customer satisfaction rating, but the negative comments mainly relates to external third-party call sales companies selling Fortum. Looking for more info? Go to Fortum now!
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