How To Sign Up For Mobile in Sweden: A Step-By-Step Guide
Ready to sign up for a mobile plan in Sweden? Sweet! To make things super easy for you, we've broken down the typical steps you'll go through when getting a mobile plan in Sweden.
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Fortum, founded 1998 is a well-known electricity company in Sweden, offering a range of electricity plans with 100% fossil-free energy sources. Their plans include fixed, variable and hourly rates.
Fortum is one of Sweden's largest electricity providers, servicing almost 10% of the Swedish population as customers. They offer both fixed and variable electricity contracts, as well as environmentally friendly options. Fortum stands out for its competitive pricing, especially for new customers, and provides 100% fossil-free electricity. Their customer service is robust, and they offer various additional services to their standard plans.
Fortum offers a variety of electricity trade plans:
Fixed-price plans by Fortum come with contract times between 1 to 3 years, and is a solid choice if you wish to ensure a fixed price per kWh throughout your contract term, with monthly costs varying solely on your own electricity consumption.
For those who prefer a variable rate, the total electricity cost includes Fortum's purchase price, procurement costs, electricity certificates, a 2 öre per kWh surcharge, and a monthly recurring fee of 69 SEK.
Customers can also opt for time-of-use pricing with Fortum, paying spot rates for each hour of electricity consumption rather than a monthly average. This model is gaining popularity as electricity prices vary more throughout the day.
If you sign up now, you enjoy a 12 month discount without the fixed monthly fee. Read more and sign up for Fortum here.
Looking at customer reviews, Fortum has a low average score of 1.3/5 score on Trustpilot (~200 reviews). This is an indication that there’s a clear room for improvement for Fortum regarding certain areas of their business. To outline that, we’ve further looked into the most common praise and common complaints from customers about Fortum, summarized below.
Long-term customers express satisfaction with Fortum's services, praising the great functionality of the app and helpful customer service when issues arise.
Other customers appreciate Fortum's efforts to match competitor pricing, ensuring customer retention and fair pricing for their customers.
Some customers also highlight the generous sign-up discounts for new customers.
Customers criticize Fortum's sales tactics, particularly from representatives stationed outside stores or over the phone. Customers feel pressured into signing contracts.
There are also complaints about the customer service, including long response times and unresolved issues.
To summarize, Fortum is a well-established Swedish electricity company, with a long history in the market. Of course, the overall customer satisfaction score must be mentioned, and a lot of the negative reviews revolve around negative sales calls with representatives outside stores. This might be something for Fortum to further investigate and sort out. All in all, their variety of plans, together with the 12 month discount for new customers, could still make it a solid option to go for. Check out the latest info and get your personal price example now.
Go to Fortum
With over 10 years of experience in subscription management and a few years living abroad, I’m very excited to now help newcomers get settled here in Sweden. I’m a copy-junkie in charge of most of our content, and often find myself deep-diving into the most random topics for way too long.
